Privacy Notice

Responsible entity and contact

The entity responsible for processing personal data for direct Villa Nevera inquiries and bookings is INSTALACIJE PAKRAC d.o.o., Zagrebačka ulica 14, 10370 Gračec, Croatia, OIB 48513730270.

Privacy requests can be sent to stay@villanevera.com.

What information is used and why

Information submitted through inquiry and booking communication is used to answer requests, prepare offers, manage reservations, administer booking and payment information, communicate before arrival, provide guest support and meet applicable legal obligations.

This may include contact details, travel dates, guest numbers, ages of children, booking preferences and the content of messages sent to the team.

Technical and attribution information

Referral or UTM source, landing page, site language and browser user-agent information may be stored to understand how an inquiry reached Villa Nevera and to operate and improve the service. This information may be stored in the browser and submitted together with an inquiry.

Service providers

Where necessary, information may be processed by providers supporting website hosting, email delivery, booking and guest-support technology, and payment or accounting administration. They may process information only for the relevant operational purpose and subject to applicable data-protection obligations.

Retention

Inquiry data that does not result in a reservation is generally retained for up to 12 months after the last communication and is then deleted or anonymised, unless a justified legal need requires longer retention.

Booking, payment and accounting records may be retained for longer where contractual, accounting, tax or other legal obligations require it.

Marketing and sale of data

Personal information is not sold. Details provided for an inquiry or reservation are not used for promotional newsletters or other marketing without separate, voluntary consent.

Your rights

Depending on the circumstances and applicable law, you may request access, correction, deletion, restriction of processing, objection to processing or data portability. Where processing is based on consent, consent may be withdrawn at any time without affecting earlier lawful processing.

You may also submit a complaint to the competent data-protection supervisory authority.